Dad of Divas' Reviews: Book Review - Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success

Friday, June 23, 2017

Book Review - Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success

Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success

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About the Book
This book is for leaders with high expectations, a vision of the possible, urgency to engage employees and impatience for results that improve the lives of many others. If you are looking for the road map to dramatic success, this is it. Mastering Excellence provides you with a new way to think about work and customers, an elegantly simple framework and tools you can immediately apply to transform your organization and your role in it. Based on the author’s 30 years of work with organizations of all kinds and sizes, including multi-nationals, small start-ups, government agencies, healthcare, education and defense, you get an engaging and practical speedway to dramatic change you would not think possible. There are many approaches to change. Most emphasize process improvement. They use tools that are mathematical, analytical and operational in nature and assume that the absence of things gone wrong is equivalent to achieving excellence. That focuses on minimums, not optimums. Virtually none provides an integrated strategic system that begins with articulating purpose from the customer’s perspective, uses linguistics to reveal and destroy the ambiguities we allow to persist, and redefines knowledge and service work in tangible, countable ways we can design for excellence. This book does that and far more. As the CEO, executive change leader or consultant to leadership, you want customers that are enthused, employees that are engaged and fast, highly visible results. Eye-popping savings, customer wait times cut by 90%, strong revenue growth and an avalanche of customer kudos are the kinds of sustainable and continuing results many Masters of Excellence have achieved. This provides the means and rewires your brain to understand how. Ambiguity, Vital Lies, complexity and the fragmented pursuit of excellence are hidden barriers this book systematically destroys. The reader’s mind gets rewired in surprising ways, enabling clarity of thought and purpose that is easily tied to deployment. Practical application reinforces and makes memorable every key idea. Many examples are paired with how-to’s the reader can immediately apply. Robin Lawton follows his first book, 5-star ranked on Amazon, with MASTERING EXCELLENCE. This engaging, practical and thought-leading read is for leaders seeking a strategic systems approach to customer-centered organizational transformation.

My Take on the Book
This is a practical book that explores the concepts of alignment. The book is filled with a ton of great examples that will help you better conceptualize the concepts that are being shared by the author. The book also explores outcomes and how what we produce have to be aligned with what what we are providing to others too. The book is truly set up to walk you step-by-step through the things that you need to do to make a transformation within your own organization. There are assessments you can use and more! The book is entertaining and informative and you will find that the advice that is being provided is such that you can put it to work right away!

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