Thursday, January 29, 2015
Book Review - Sprinkles: Creating Awesome Experiences Through Innovative Service
About the Book
If Cirque du Soleil wrote a book on customer service, it would probably sound like Sprinkles. This provocative book has been endorsed by marketing guru Seth Godin, famed executive coach Marshall Goldsmith, as well as the CEOs or Presidents of Ritz-Carlton Hotels, UPS, Wolfgang Puck Worldwide, Kimpton Hotels, Nationwide, Lucchese and Edible Arrangements. They laud its compelling stories, insights, and techniques.
Sprinkles is authored by Chip Bell, the inventive mind that wrote such bestselling books as The 9 1/2 Principles of Innovative Service, Take Their Breath Away, Service Magic and Managing Knock Your Socks Off Service. Just as sprinkles make a good cupcake special, this amazing book provides the perfect recipe for elevating the loyalty of today's picky, fickle, and vocal customers.
My Take on the Book
This was a great book with practical tips and hints that will turn your customer service upside down. Though this book is small it packs a BIG punch and you will leave this not only excited and energized (at least I did), but also enthusiastic about the possibilities to come. I started to use some of the strategies within this book right away and am starting to see large scale changes in my workplace and my co-workers. If you are looking for a no-nonsense book that will provide you with amazing tips and ideas for supercharging your own customer service, this is definitely the book to read!
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