Book Review - The Art of Active Listening

About the Book

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop

Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you’re in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture, and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.


My Take on the Book
This was a great book that really pulls in a ton of stories that allows you as a reader and as a leader connect and make meaningful changes to your life to be a more active listener. The book is practical and  makes you rethink about what it means to be an active listener. What I loved about the book is that it made me see that the way in which we have tried to actively listen in the past does not work. Instead, the author has created a practical guide with tips and strategies that are both easy to follow, but also easy to implement. I found that I was able to take the strategies and start using them right away. In the end, I found that this book really allowed me to change the way that I am doing things and I know that it will help me to better lead and support others in my office in the future.

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